Shipping and Returns
When you buy with Pax Romana your orders are always handled by our very own white-glove shipping department. We understand that organising your own shipping when you purchase Antiquities can be an unnecessary stress. This is why we have invested in our shipping and returns policy.
By making connections with local and global high quality couriers, we believe we offer you an unbeatable service. Our main shipping partners are DHL-Express and Deutsche Post, and we also use a local south London expert in packing for large and particularly fragile items. We will always endeavour to charge you a low rate, whilst ensuring your antiquities are as safely packed as possible.
Our aim is to ship your auction wins and other purchases to you within three days of your payment. However, please note that when we have a large auction or multiple auctions this is not always possible. Especially due to COVID-19 the delivery of items may take longer than usual. This is because our team is working in lower numbers and globally there are delays.
Meet our Head of Logistics and Head of Customer Service!
Marketa and Evangelia are experts in managing shipments, packaging and customer satisfaction. They’re more than happy to help – just send them an email!
If you purchase and you find your pieces not to be how they were described, we will accept returns within 30 days. For more information about our returns and terms of sale, please consult our Terms and Conditions.
Indeed, if you have any questions about our shipping or wish to contact our brilliant Customer Service team directly, please contact firstname.lastname@example.org.